TRACTOR MIKE WARRANTY/RETURN/DAMAGES POLICIES
Items on this website come from multiple suppliers, each with their own warranty and return policy. My goal is your satisfaction with these products, as well as your happiness with the ease of ordering through my website. From the beginning I have taken a proactive approach to customer satisfaction by taking these steps:
1) discussing both the positive and negative aspects of each product in the description;
2) when possible, providing videos that show the products being installed or used.
During my sales career, I would much rather lose a sale than have someone feel that the product they’ve received was misrepresented or of lower quality than expected. Your happiness and my credibility are much more important to me than profit and that’s been my philosophy in 25+ years in the equipment industry. I owe customers a debt of gratitude and I value our relationship.
Warranty is the easy issue. Every manufacturer that I deal with has their own warranty statement and will stand behind their product. I wouldn’t be representing their company and products if they didn’t provide this assurance. Most manufacturers have warranties that will be stated in the description of the product or the owner’s manual. I’ll be your advocate to work through any issue until you are satisfied as my customer. You may be asked a lot of questions and for digital pictures, but I will walk you through the process.
To provide additional peace of mind, if any product I sell breaks within 30 days of receipt due to manufacturer defect and they don’t warranty it, I will. If I can’t resolve the product issues, then I will have you return it and you’ll get your money back (full original purchase price) - that’s my AskTractorMike warranty.
Returns are a complex issue. Generally, on small items, the manufacturers are willing to take their product back and absorb the freight if you’re not happy. On the larger items, it gets a little tougher due to the expense of shipment back and forth. Return authorization is always required and can be discussed through email with email@example.com. It will be your responsibility to repack the item and pay the freight back to the destination for refund, if returning for any reason. We will be happy to work with you to get the best possible freight rates and to arrange shipping. The item must be returned in like-new condition and inspected before credit is given.
Finally, make sure you inspect all large orders immediately before accepting delivery. If there is any damage to a product delivered by a trucking company, WRITE IT ON THE SHIPPING DOCUMENTS, also called the “Bill of Lading.” E-mail me immediately at firstname.lastname@example.org and I’ll handle the claim. It would be beneficial to take digital pictures of the item before it is unloaded to document the damage. In extreme cases, it may be best to refuse the item.
I want to earn your business as a lifelong customer, and I hope these policies will insure that.